Client feedback is an important part of our programme of continuous improvement, enabling us to deliver a level of service that is unrivalled within our industry. If you would like to give us some feedback on our services, whether you are a current or prospective client, please send us an email.
Thanks for all your friendly help, pleasure doing business with you.
Will buy from you again in the future.
ROLLS ROYCE PHANTOM
From my initial call to Simon at Lawton Brook I knew we were in safe hands. All the information was immediately available and accurate, and on arrival at their premises we were made to feel extremely welcome. The vehicle was beautifully presented, exactly as described, and the whole process was completely trouble free. After spending an hour or so in the showroom it felt more like a meeting with friends, there was certainly no clock watching or pressure in any way, and when I returned for the car it looked like brand new. I cannot recommend Jeremy, Simon and all the team at Lawton Brook highly enough, and hope that I am fortunate enough to do business with them again in the future.
Matthew Lymn Rose
Acting Managing Director
The A.W. Lymn Group of Companies.
TRULY AMAZING CAR
Thanks to Simon for a great service and a truly amazing car… great guy who works for a great, trouble free car dealer. I will never buy a car anywhere else.
Rod & Caroline
GOOD OLD FASHIONED CUSTOMER SERVICE WITHOUT THE HARD SELL
I recently bought my Cayman S from Lawton Brook, I am from London, so quite some distance from their showroom.
If as a buyer you feel that distance would put you off, then take my advice and don’t let it.
Nothing was too much trouble for them, all of my phone calls were answered, even out of hours and I always got replies to my emails.
When I called the sales team, they responded to me, even whilst they were on holiday, Jeremy the manager offered to have the car delivered, with the option of me sending it back without payment if I wasn’t entirely happy.
I opted to collect it in the end, Simon met me at the train station (in a 911 Turbo), took me to see my car and we did the paperwork.
I took the car and had a great drive back to London, the car was exactly as described.
Great customer service and the car was exactly as described.
Craig, London E18
Good morning Russell
I’d like to thank you for your very professional service again.
I’m very happy with the RS and your driver was a credit to you at Lawton Brook. And I must say the Porsche looks good in the showroom! Speak to you again some day I’m sure.
Michael Drummond, Wickford
Ford Focus RS500
I just wanted to place on record how pleased both Shaz and I are with the RR Evoque that we recently acquired from Lawton Brook.
The service and no-nonsense approach that you have towards the customer really does make a difference.
The car is just fab and really stands out from all the other Evoques we have seen.
Thank you to all your team, Simon and Ruth for the help that we recieved, keep up the good work!
Rob & Shaz Dale, Stoke on Trent
Range Rover Evoque Dynamic
Thanks for your hospitality and the great car.
Michael Earnshaw, Huddersfield
Porsche 911 Carrera 4 S Aerokit
EVERYTHING AND MORE
Just to let you know I am so pleased with the car.
It is everything and more that I thought it would be.
Jeremy Woods, Sidmouth
Mercedes Benz C63 AMG
Just wanted to thank you and your team for your excellent service and assistance purchasing my XKR. She is a beautiful car and exactly what I was looking for. Thanks again.
Tim Wilkes, Sidcup
Jaguar XKR Coupe
NO NONSENSE APPROACH
Just a quick note to thank you for your efforts in our recent transaction, your no nonsense approach is why I keep coming back.
My father needs to replace his E class and fancies an S class, I have advised him to go no further than yourselves. I will forward the details as soon as his mind is made up.
Craig Evans, Dingwall
Land Rover Discovery
Can I just say the service we received from ALL you guys was FABULOUS from the moment we arrived to see you, Chris and Ruth are so lovely, and as for the car well words can’t describe how pleased I am with that, it’s absolutely stunning inside and out. Would definitely come back for my next car to you guys. Couldn’t ask for better customer service.
Lynne & Clarke Thornton, Boroughbridge
Audi TTRS Coupe
LOVELY DRIVE HOME
Karen and I had a lovely drive home yesterday thanks for looking after us. It was a good day, nice to meet you and hope to do business in the future.
Fletcher & Karen, Hatherton
BMW 635d Sport Convertible
A PLEASURE TO DEAL WITH
I am enjoying the car and would just like to thank you for making the buying process a pleasure.
Steve Preston, Colne
Jaguar XK Coupe
Many Thanks for this. I’m really pleased with the level of service, also the speed and smoothness of this whole process. Thanks for all of your efforts.
Duncan J, Harrogate
Audi R8 GT
I just wanted today say a big thanks for being 100% focused on getting my car turned around quickly. You all worked late and kept me under pressure to keep the information flowing, just as it should be. 24Hrs later I picked up my motor which was prepared to a really high standard. 5 days on and 10 yes 10 tanks of petrol later I can honestly say I’ve enjoyed each and every one of the 1500 miles so far covered. Global warming is good for everyone!
It was a real pleasure doing business with you and the ladies in Finance Ruth and Christina.
Chris S, Hampshire
BMW M5 Saloon
DREAM COME TRUE
Just wanted to drop you a quick line to say how pleased I am with the recent purchase of the Porsche. Your organisation handled the matter with total professionalism and kept in contact with me during the time prior to collection in order to provide and give all the necessary information. The car was prepared beautifully like a shiny new pin, unlike my own GD 427 which was looking rather dirty due to the abysmal weather I encountered during my 300 mile journey to your lovely warm showroom. I can thoroughly recommend your business to any prospective buyer of a performance car, as if my experience is anything to go by, then customers will surely be very pleased indeed.
Once again thank you and your team for making another dream come true.
Bryn Roach IFA, Cwmgors, South Wales
Porsche 911 Coupe
PLEASURE TO DEAL WITH
Good Morning Ian
I would just like to say that I am very happy with the BMW X5 which I have just taken delivery of from you here in Ireland. It is exactly as you said and more , a truly lovely vehicle to drive. It has been a pleasure to deal with you and again thanks for all your help and assistance in my quest for just the right machine.
I will be on in the next 6 weeks re the purchase of an Audi A 4 for my daughter.
God Bless for now.
John Butler, Tipperary
BMW X5 xDrive30d M Sport
Good Morning Russell
Just want to tell you how pleased I am with the way you treated me, I am so happy with the car as well, it is truly one of the best cars I have owned, I will certainly recommend you to my friends and colleagues.
Martin James, Preston
Aston Martin Vantage Roadster
TRULY TOP NOTCH
Just a quick email to say Thanks for everything. I can honestly say I have never dealt with anyone more professional when buying a car. You and your company are truly top notch. The car is fantastic and exactly as you described.
Kind Regards and Best Wishes for the future,
Alan Russell, Fife
Audi A4 SLine Executive
Pleasure doing business with you, very professional.
Gordon McKenzie, Wick
Audi RS4 Saloon
I would like to thank you for the fantastic service I received when buying the Maserati.
From the off I enjoyed the short test drive when I was away in Harrogate for my anniversary but most of all I liked the none pushy attitude from yourself which is very rare in any salesperson these days which helped me think on my own with no interruptions.
I absolutely love the car more than anything I have ever owned and I will be back when it is time for something new.
Mark Doney, Read
Maserati Gran Turismo Sportline
RANGE ROVER 5.0 SUPERCHARGED AUTOBIOGRAPHY
I cannot thank you enough for the superb service you provided last week and am totally delighted with the car.
Mr Bill Frew, Shrewsbury
Range Rover 5.0 Supercharged Autobiography
It was a great experience taking delivery of the OverFinch yesterday. The level of service you & Lawton Brook have provided over the last week is of superior quality.
The test-drive on the car was amazing.
From every detail of carrying out the sale to handover was of exceptional service.
Vijay Pindoria, London
Range Rover 3.0 SDV6 Sport Overfinch
NEW CAR ORDER
Just wanted to let you know that I absolutely love the car! Everything that I hoped for and more. Thanks again, I appreciate the great service that you provide.
Mark Scott, Bolton
Lamborghini Gallardo Coupe E Gear
SUPER PURCHASE EXPERIENCE
Thanks to Russell for your great service in helping me to purchase my Wifes Audi TT which we are very pleased with we would recommend Lawton Brook to anyone.
Neil and Karen Wright, Barnsley
Audi TT 2.0 TDi Quattro S-Line
TOP CLASS SERVICE
What an absolute pleasure it was doing business with you guys, and what a car this M3 is! Will defiantly come back again, the best customer service I have come across, a friendly personal service, top class.
All the best and thanks again.
Kamran Zamir, Stockton on Tees
BMW M3 Coupe
Having never purchased a luxury sports car I can honestly recommend John and the team at Lawton Brook to make the experience really special. From the first meeting to picking up the car polished and under spotlights in their showroom nothing was too much trouble. Thanks a lot John I will be back for that R8.
Gary Tremble, Harrogate
Porsche 911 (996) Carrera 4 S Coupe
AUDI R8 COUPE
John Hill and Luke Donnelly couldn’t have been more helpful in assisting me with my car purchase. They were both extremely professional to deal with, have deep knowledge of the car industry and provide sound unbiased advice. I am very pleased with the overall experience of Oracle/Lawton Brook and look forward to once again employing their services for my next purchase.
Frederik Hesselhoj, London
Audi R8 4.2 Coupe
AUDI A5 CHRIS
Many thanks to you and all the staff at Lawton Brook (plus Ruth and Rebecca at Oracle Finance) for your excellent professional service I received whilst purchasing my A5. Big thank you to Darren who delivered the car to my door in Forfar and for driving my trade-in back down.
A great car at a great price- I would whole heartedly recommend you to anyone.
Andy & Anne, Forfar
Audi A5 3.0 Tdi Coupe
Just a quick email to thank your self, Darren & John for the exceptional service I received when purchasing my Esprit
Andrew Daly, Burton on Trent
Lotus Esprit Turbo
NEW CAR DELIVERY
We wanted to thank you and Darren for the TT RS. We are very pleased, as it is in excellent condition, and your service throughout has been fantastic.
This is the second time we have used Lawton Brook as you know, and I cannot imagine going to another dealer now – no one has ever matched the service you have given.
Best of luck for 2013 and I am sure we’ll be in touch when the time comes!
Matt and Steph Smith, Bromley
Audi TTRS Coupe
Many thanks to all at Lawton Brook for a perfect buying experience. I appreciate you holding the car until I returned to the UK. The Range Rover is fantastic and made even better by a very reasonable purchase price.
Thanks to all for a great car and great service.
Nigel Hogg, Northumberland
Range Rover 4.2 V8 Supercharged
JOE HILTON RRS
Would just like to say a big thankyou to you and the rest of the staff at Lawton Brook on the purchase of my Range Rover Sport, service has been amazing and delivery service you provided was second to none.
A big thank you for the exceptional service provided by yourself. Appreciated getting picked up at Leeds airport, the drive back to Aberdeen effortless in the Audi. Every step of the way was professional, accurate and saved me time and money.
Dave and Wendy Argo, Aberdeen
Audi A5 Quattro S-Line Coupe
ASTON MARTIN VANTAGE
Many thanks to all at Lawton Brook for your assistance on this matter and I will certainly have no hesitation in recommending your company in the future.
I wanted to thank you again for the excellent service I have received from Lawton Brook Ltd.
I found every step of the process efficient and the entire team are very knowledgeable and helpful.
You sourced an ideal vehicle for me very quickly and it was then delivered to my home which was very convenient.
I complement you on an excellent overall customer experience and I will certainly be recommending friends to you.
Russell, good afternoon.
I felt that I should drop you a quick email to thank you for carrying out such a professional service when I bought my new Jaguar XKR from you last week.
Your Company performed in a superb manner with everyone being so efficient, professional and courteous. The finance was arranged by Ruth in a very timely manner with good simple advice and the process happened very smoothly.
I will be in touch again when I have finally decided what to do about replacing my Mercedes and will of course recommend you to my friends
We just wanted to thank you for such a seamless purchase of a high performance car. Your attention to our needs never faulted and we really appreciate the time you spent with us. We have purchased many cars but this purchase was the most pleasurable from the moment we arrived to the moment we had our 4 hour drive home which I hasten to add my wife drove as she loved the car so much on the test drive, we will definitely be calling you to discuss our next buy.
Andy,Kirsty and little Elliott (the m3 team)
I would like to take this opportunity to personally thank all of the team at Lawton Brook at the exceptional level of service provided to myself
Nothing was too much trouble and I would have no hesitation in recommending your company to anyone,
THE CARS GREAT GUYS!
Just a short email to thank you both for the help, efforts and particularly the assistance on Friday
The cars great guys !
RANGE ROVER SPORT
Russell, just a quick note to say thank you very much for your time today, I made it back to Aberdeen and thoroughly enjoyed driving the new RRS home! Even managed to get an iPod cable in argos around the corner so It all fell in to place. Thanks again for everything it was a pleasure dealing with yourself and Lawton Brook and I look forward to doing business with you again in future.
Hi, thanks for the information. Must say you and your company have been a pleasure to deal with, very professional.
EVERYTHING WENT SMOOTHLY
Everything went smoothly and since Friday I am the happy owner of a 911 in which I already have driven 100 miles.
Thanks so much for all your help and we will certainly be in touch!
Hi Russell, hope you & yours had a good weekend.
Just a quick note to say a big thanks – the RS4 is wonderful.
Was out & about in it during the weekend and drove it over to Barrow this morning – I love it.
AUDI RS6 AVANT
I’d just like to say what a pleasure it has been dealing with Lawton Brook, in particular Steve Taylor during the recent purchase of my RS6.
I would have no hesitation in recommending you to anyone looking for a new car and I will definitely be in touch prior to my next change of vehicle when the time comes.
PORSCHE CAYMAN S
Just thought I’d drop you a line to say what a pleasure it was in buying my car from Lawton brook. It was a pleasure dealing with yourself with everything explained and simply laid out with no pressurisation into completing the purchase. A great car very competitively priced backed up with an excellent buying experience.
AUDI RS5 CONVERTIBLE
Just a quick note to say how impressed I was with your knowledge and drive in helping me purchase an RS5, I have been looking for this specific car for 6 months and spoken to a number of people, the way you explained the car to me and your communication with Ruth (of Oracle Finance) and the team was excellent and well polished, especially driving 300 miles to drop the car off on a Sunday was the icing on the cake. I wish you all the best in the future and look forward to my next purchase in a couple of years.
Like others I have to compliment the service I had earlier in the year from Simon … he steered me towards this car with common sense guidance (if that is possible for fast cars!) and I would thoroughly recommend dealing with this firm – and for those that need finance Oracle is a perfect partner, I predict I will revisit Knaresborough at some point and drive away with a massive smile on my face!
MASERATI GRAN TURISMO
I bought a Maserati Gran Turismo from Lawton Brook. Simon the salesman was very helpful throughout the whole process. Being a woman, buying cars in the past has been a nerve wracking experience, dealing with pushy and at times patronising salesmen which has left me with a low opinion of car salesmen. Simon has completely changed my opinion. Simon was very helpful throughout the purchase process and at no time did I ever feel pressured. All questions were answered completely honestly and he has kept me up to date and responded very quickly to my calls, texts or emails. I wanted to change the wheels and this was arranged by Simon. I bought from Lawton Brook because I wanted assurance, when spending that much on a car, that I was dealing with a reputable, reliable company. I would not hesitate to buy a car from them again, the after sales service has been good too.
RANGE ROVER SPORT
Thank you once again for your professional , no nonsense approach to our latest deal . I am absolutely delighted with the Range Rover .It has all of the quality and performance I require and is far better suited to where we live than the Aston .
LAND ROVER DEFENDER
Many thanks for your assistance.
We have had many cars, mostly from Audi / BMW – that has to be the sleekest, quickest, most painless purchasing of a car I have ever experienced!!
I am a super-happy customer!!
If you have had a Range Rover like us renewing every three years even with the new model its becomes the norm they become part of your life. Your not excited as much as that first time regardless of what you spend. Cue the music theme from the A Team…. And incomes Urban Automotive to redefine your expectations, inspire your imagination and deliver your ultimate fantasy. There are Range Rovers & there are Urban Automotive Range Rovers.
ROLLS ROYCE PHANTOM
Just a short note to express my gratitude to you for your excellent customer service. From my first phone call I knew that I was not only dealing with someone who knew their profession well but also someone who had respect for their clients.
Buying the jaguar was a pleasant experience and then the phantom and now the continental, I need to stop before I make myself bankrupt or my wife divorces me!
Seriously Phil you should be proud of your attention to detail as it is something that is now not the standard. It was truly a pleasure dealing with you.
PORSCHE 911 CARERRA S
Appreciated the professional service, was a pleasure to do business with you, made the whole process more enjoyable and the car is a dream. Although not a new car, feels like it just came off the production line
PORSCHE CARRERA 997 4 S
Just a short note to thank you for the efficient and friendly manner in which you dealt with me, from initial enquiry to collection. Nothing appeared to be too much trouble, the car was exactly as described and drives beautifully. I would have no compunction at all in recommending you to my friends and colleagues.
Mr O. Jones
EXTREMELY PROFESSIONAL AND HELPFUL
I just wanted to say a huge thank you to the team at Lawton Brook, you were all extremely professional and helpful.
I am over the moon with my new car which you prepared beautifully for me.
You made the process very fast and easy for me.
I couldn’t thank you enough and it has been a pleasure dealing with your company, I will definitely be recommending you to friends and family in the future!
GREAT SERVICE FROM THE START
This is the third time I have used Lawton Brook and will continue to do so.
Great service from the start, very professional and no hard sale.
Thank you to the team once again for making my wife very happy with her car.
Jeff & Carol
WOW! WHAT A COMPLETE REVOLUTION IN CAR PURCHASING
Wow! What a complete revolution in car purchasing! This is the first place I have felt 100% comfortable when purchasing a vehicle. Phil Wilson provided me with a truly professional service, he is a credit to Lawton Brook. I bought my Porsche Cayenne remotely as the vehicle was in Yorkshire and I live in Plymouth. I fully trusted Phil and his team to provide a premium service and a quality vehicle. I wouldn’t hesitate to buy another vehicle from Lawton Brook.
QUICK AND HASSLE FREE
I have now sold Ian two of my cars and each time he has been an absolute pleasure to deal with. It is so much easier dealing with Lawton Brook rather than selling privately, quick and hassle free. Thanks so much!!
Hi Ian, just wanted to say a big thank you for making my new Range Rover purchase ‘hassle free’. Lesson learnt here – next time just ring Lawton Brook first and save yourself time and money, 10/10.
LAND ROVER SERIES 1
Just wanted to say thanks for the excellent service I received from you and everyone at Lawton Brook when buying the Land Rover Series 1. From my initial call to the car being delivered to my home in Worcester nothing was a problem and you did everything you said you would.
On another note can you please take me off your mailing list because every Friday you send me your stock list and it is getting difficult not to pick up the phone and order one!
My wife and I had a great weekend in Leeds and I didn’t have any access to my emails so have only just seen your message.
Thank you very much for all you have done from the start, including more recently the tax, the Swisswax (4 hours!!), fuel, etc.
Russell also mentioned about the new battery which is much appreciated.
You even remembered the number plate, thank you.
You can be sure I will wholeheartedly recommend LB to friends and family, already have done to some before picking up the car.
We had a lovely journey back home in marvellous sunny weather and down an untroubled M1! What luck! I’m very impressed with the car generally and how she performs.
The paperwork is also brilliant. I will keep her at minimum in the condition I found her. Hope we remain in contact. My thanks also to Russell for looking after us on the day.