Client feedback is an important part of our programme of continuous improvement, enabling us to deliver a level of service that is unrivalled within our industry. If you would like to give us some feedback on our services, whether you are a current or prospective client, please send us an email.
Consistently excellent service.
I have dealt with Lawton Brook for a number of years now. Having bought cars from the guys and sold cars also, I can say that they have been utterly professional at all times. I have received a first class service time and time again. When selling cars on my behalf, they have always been enthusiastic and returned to me the value I expected. I would recommend Lawton Brook to all.
Lawton Brook – No.1 dealership.
I’ve just acquired a ‘Bentley Continental’ from Lawton Brook. This is the third vehicle bought from this dealership and I can’t rate them highly enough. Darren, who was my liaison throughout this transaction, was exceptionally professional and helpful. If you want prestige cars, come hither. The ‘Bentley ‘ is lovely and they will not let you down. Trust them implicitly.
Great guys to buy a prestige car from.
From the outset they were professional, friendly and accommodating. They even came in on a Sunday afternoon for a test drive. Nothing was too much trouble and having the oracle finance connection made things seamless and straight forward. I would have no hesitation in recommending them and purchasing form them in the future
The best car purchase experience!
Lawton Brook are the most professional car dealer I have ever dealt with. They were thorough in the process and very patient with me. Their vehicles are presented and sold to a very high standard, and left feeling confident that should I have any issues, the would be there to support me where they could. Thanks Lawton Brook. I have already told so many friends about you.
Great company, great staff and an amazing car.
My husband and I saw the car of our dreams, but due to the location of Lawton Brook and my husband’s work schedule it was looking pretty hopeless to get to see the car. So their Client Manager suggested we bought it online assuring us that it was quite commonplace these days. For us it was a big risk, wed never heard of the company, they are 137 miles away from where we live, we relied on photographs and his recommendation. It was delivered to us today and better than we could possibly imagined, he talked us through every step of the way and I can’t speak highly enough about him and the Company. I would certainly recommend the Company to family and friends. I would also use them again for our next car purchase.
This is the first time I have purchased a car without viewing it in person and I have to say I couldn’t be happier with the result. Lawton Brook were really patient guiding me through the process and the car was delivered as described in great condition. Would definitely use Lawton Brook in the future.
Friendly, efficient & completely stress free.
I just sold another car to Ian at Lawton Brook (private sale) and once again an absolute pleasure to deal with, each time it is friendly, efficient & completely stress free. Dealing with professional people makes life so much easier when selling a car, cuts out the time wasters!!!!
First class service.
Absolutely first class! Purchased a lovely car from this company and Alex looked after us. Top top guy credit to this company thanks again Alex.
Comfortable and enjoyable experience.
Fantastic! Really good staff that looked after me and made the experience very enjoyable. It’s not everyday you buy a car and they gave all the time I needed which made it very comfortable and not pushy.
Attention to detail.
Lawton Brook have been excellent to deal with, especially staff member Ian who has been great. Great customer service and attention to detail.
Got my new car delivered at the weekend and have nothing but good things to say about Lawton Brook. Every single member of staff that I spoke to went out of their way to help, and the process of buying my new car (and exchanging my old car) was smooth and straightforward. Special thanks to Phil for tirelessly tracking down my dream car and being so very knowledgeable and also to James for delivering it with a smile! Thanks guys!
Outstanding from start to finish.
My first dealings with Lawton Brook were when I sold my Defender 90 to them. They were extremely helpful and offered me an above average figure for it. After the deal was done, I told Phil that “This is my first time dealing you as a company, and I can say, wholeheartedly that you have all been exceptional and I will be back to buy an RS6 when the time comes.”
True to my word, I went back.
The customer service was yet again exemplary. I have been dealing with Phil and Darren thus far. They also pointed me in the direction of Ruth and Clare at Oracle, to deal with the finance side, and again: the whole process was seamless!
I gave Phil and Darren some very tricky requests prior to delivery, in order for me to purchase their car. Not only did they meet my every demand, but they excelled at them, in all aspects.
The driver, Carl, notified me of his location and delivery time promptly en route to me, and before I knew it, I was in possession if my new RS6.
Everything was as described, if not better, with a perfect level of service.
Please pass on my thanks to everyone involved. If I could give more than 5 stars, I certainly would!
I recently purchased a car from Lawton Brook. Even though it was a lot of money to me it was still at the cheaper end of their stock currently for sale however I was still treated as if i was buying one of the top end vehicles. The car was presented very well, any minor issues I found were dealt with without any excuse and rectified before I collected the car. There was a minor issue with the spare key not arriving by the day of collection however Ian came to my house the following day to drop off the spare key. I would not hesitate to purchase another vehicle from Lawton Brook – should I ever win the lottery I will be back to build up my vehicle collection.
I have purchased several cars from Lawton Brook over the last 7 years and also sold them two, the most recent and an Audi RS6 performance. The deal was very easy to conclude with a fair price given and the car was inspected and collected a few days later. Prior to leaving with the car, the balance had been transferred to my account and all the necessary paperwork signed. All in all a good experience. I can highly recommend Lawton Brook as a very professional dealership of high end quality vehicles.
I’d spent several weeks comparing prices and specs of CL500’s before deciding to view a Palladium Silver AMG CL. I turned up unexpected and was met by friendly staff who in turn introduced me to client manager Alex. The car was brought over to view, test driven and a deal struck that same day. The car was 8 years old, so came with the odd blemish. These were rectified pre delivery without quibble. On the day of collection, Alex picked me up from the station and drive me to my car. Alex was a pleasure to deal with and was only a phone call or email away if I needed him,he really went the extra mile to make the purchasing experience a pleasure.
Lawton Brook provided a superb 6 month warranty, which had to be called on twice during the first 6 months of ownership. There were no questions asked, they authorised the work and paid the bill, no problem. If you’re in the market for a prestige motor, you want to deal with a very reputable company. At the end of the day, you get what you pay for and I’m glad I chose Lawton Brook to spend my hard earned with. They could not be faulted and if I decide to change my Merc, I know where to go.
Friendly and welcoming.
I saw the car of my dreams for a once in a lifetime purchase at Lawton Brook and from the very first phone call, my first visit to the premises to view the car and all subsequent dealings I was welcomed and made to feel like a valued customer. I own a Motorcycle Retail business and the level of customer care I received from Lawton Brook is exactly what I expect my customers to receive from us, excellent in every way. It was a very different experience from some of the other establishments I had been to, no hard sell, no tricky sales tactics just a friendly welcoming experience.
Ian and the team have a fantastic selective stock of seriously nice cars at very reasonable prices and I would recommend anyone to give them a call if they have what you are after because you will undoubtedly not deal with a better group of guys.
Oh, and my Aston Martin Vantage V8 is everything I ever dreamed about, and more! Thanks guys.
Excellent service from start to finish. Communication throughout was amazing. Ian at Lawton Brook, was very professional, and John the Driver was very punctual and professional also. 5 Star experience. Thanks Guys.
Fantastic service and great part exchange option. I have been looked after from start to finish. The sale was easy thanks to Alex and everything arranged as promised. Aftersales service was first class. Thank you Phil. If you are looking for a sports/supercar then look no further than Lawton Brook as I doubt you would receive better service from a main dealer.
Fantastic service from start to finish. I have dealt with Lawton Brook over the past 4 years. Purchased 2 Range Rovers and sold 4 cars through them. Defender 90, JCW Mini, Mercedes AMG 65 & recently a Range Rover. Transition from buying to selling though Lawton Brook has been so stress free, very professional. Great service Guys.
I just wanted to say a huge thank you to the team at Lawton Brook, you were all extremely professional and helpful.
I am over the moon with my new car which you prepared beautifully for me.
You made the process very fast and easy for me.
I couldn’t thank you enough and it has been a pleasure dealing with your company, I will definitely be recommending you to friends and family in the future!
I also had very specific requirements for a replacement for my treasured Mercedes CLS namely a Mercedes S Class, the right colour inside & out with a sunroof. I found the very car at Lawton Brook. I spoke with Phil who could not have been more helpful from start to finish. We came to a deal on the understanding that I would complete only if he did over a 120 mile round trip to my home to check that it would go into my garage as it is a difficult approach & just measurements was not enough to confirm it would enter the space. This Phil did, he completed all the paperwork including the transfer of my cherished registration than on my behalf. I had the S Class for 3 weeks I am delighted with it & the service I received from Phil & the team at Lawton Brook could not have been bettered by a Mercedes London Main Dealership!!
Thank you Phil & all at Lawton Brook Ltd.I would have no hesitation in recommending you to my friends (except for the fact they would know I had bought a used car ) only joking!!