Terms of Business

Terms of Business

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. The following information is to be given to consumers considering buying certain financial products. You need to read this important information. It explains the service you are being offered and how you will pay for it.

Whose products do we offer?

Lawton Brook Limited act as an independent broker working with a wide range of lenders to provide you access to a broad range of competitive products. A list of all the lenders we deal with is available on request. There are other lenders in the market that we do not deal with.

Which service will we provide you with?

We will ask questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

You will not receive advice or a recommendation from us.

What will you have to pay us for our services?

No fee is payable to Lawton Brook Limited for our services. We will be paid a commission from the lender for any deal that is written.

On request or before entering into a contract you will receive Pre-Contract Credit Information for products regulated by the FCA. This will tell you about any other fees relating to any particular product.

Who regulates us?

Lawton Brook Limited, Oracle House, Whitfield Business Park, Manse Lane, Knaresborough, HG5 8BS is authorised and regulated by The Financial Conduct Authority (FCA). Our FCA authorisation number is 662580.

Our Permitted business is:

  • Consumer credit business
  • Credit broking
  • Debt-Adjusting with no debt management activity
  • Debt-Counselling with no debt management activity

You can check this on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint

We aim to treat you fairly. We consider carefully the products we offer and we select them with our customers in mind. We work hard to make sure you’re not misled and that the information we provide is clear and understandable. Our complaints process is fair and accessible and we aim to put things right if we’ve made a mistake. We want you to be confident and comfortable in your dealings with us.

If you wish to register a complaint, please contact us:

… Write to,

General Sales Manager
Lawton Brook Limited
Whitfield Business Park
Manse Lane

… Telephone 01423 795 840

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.